Official 100 88 Documents

Privacy Policy 100 88 – How We Protect the Personal Data of Malaysian Members

100 88 considers the protection of your personal data a non-negotiable priority. This Privacy Policy clearly outlines what information we collect, how it is used, who can access it, and what rights you have as a member of our platform in Malaysia.

Updated: 1 January 2026 Bahasa Melayu (ms-MY)
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Our privacy commitment to you

100 88's Six Core Privacy Guarantees

256-bit SSL Encryption

All data transmitted between your device and our servers 100 88 is protected by 256-bit SSL encryption — the same standard used by leading banks worldwide. No third party can intercept or read your information while it is in transit.

No Data Sales

100 88 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you — we only use it to operate the services you request from us.

Secure & Protected Servers

Member personal data 100 88 stored on servers protected by multiple layers of physical and digital security. Access to this data is restricted to authorised personnel only, and every access is logged for audit purposes.

You Are in Control of Your Data

As a member 100 88, you have the right to access, correct, and request deletion of your personal data at any time. We provide a straightforward and transparent process for exercising these rights, with no complicated procedures involved.

Your Cookie Controls

100 88 uses cookies to enhance the user experience, but you have the option to manage your cookie settings. Cookies that are not essential to platform functionality can be disabled through your browser settings at any time.

Regular Security Audits

Data protection system 100 88 undergoes periodic independent security audits conducted by qualified third-party bodies. This ensures our privacy standards remain current and aligned with evolving industry best practices.

This Privacy Policy explains how 100 88 ("Platform", "we") collects, uses, protects, and discloses your personal information when you use our services. Please read this document carefully. If you have any questions, contact us at support@10088.biz.

Section 1

Introduction & Scope of Privacy Policy

100 88 is fully committed to protecting the privacy of every member who uses our platform. We recognise that you entrust us with your personal information — a trust we take seriously and one that forms the foundation of our relationship with every user in Malaysia.

This Privacy Policy applies to all services offered by 100 88 including the main website at 10088.biz, all game categories (football, slots, e-sports, table games, poker, and Sports Betting), the account management system, payment system, promotions programme, and all communications between you and our team.

This policy is built on internationally recognised data protection principles and complies with applicable regulatory requirements. It is a living document that will be updated whenever there are changes to how we handle data or when new compliance requirements need to be met.

Use of the platform 100 88 means you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform. For further enquiries, contact our team via live chat or email.

Section 2

Personal Data We Collect

100 88 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data collected by category:

Data Category Type of Information Source Mandatory
Identity Data Full name, date of birth, Identity Card number Registration & KYC Yes
Contact Data Phone number, email address Registration Yes
Financial Data Payment methods, transaction history (MYR) Deposits & Withdrawals Yes
Game Data Betting history, wins, losses, game preferences Platform Usage Auto
Technical Data IP address, device type, browser, operating system System Logs Auto
Usage Data Pages visited, session duration, navigation patterns Cookies & Analytics Auto
Communication Data Live chat transcripts, emails, complaints Customer Support Where applicable

We do not collect data beyond what is stated as necessary. Specifically, 100 88 does not store credit or debit card numbers directly — all payments are processed through licensed third-party payment operators, including e-wallet processors for Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, Public Bank).

Your full Malaysian IC number is only collected during the identity verification (KYC) process and stored in encrypted format. It is not used for any purpose other than identity verification and legally required compliance.

Section 3

How Your Personal Data Is Used

100 88 uses collected personal data only for legitimate and transparent purposes. Each use of data has a clear legal basis — whether contractual necessity, legal obligation, legitimate interest, or your consent.

  • Account Management: Creating, maintaining, and verifying your member account on the platform 100 88
  • Payment Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via local Malaysian payment methods
  • Identity Verification (KYC): Complies with customer identity verification requirements mandated by regulatory authorities
  • Service Delivery: Gives you access to all games and betting on the platform, including football, slots, poker, and e-sports
  • Platform Security: Detecting and preventing fraud, collusion, bot usage, money laundering, and other unlawful activities
  • Customer Support: Enabling our support team 100 88 assist you effectively when you reach out to us
  • Platform Improvements: Analysing usage patterns in aggregate (not at the individual level) to improve the overall user experience
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to players who may need assistance
  • Promotional Communications: Notifying you of relevant promotions and offers (only where you have consented to receive marketing communications)

Your data will not be used for any purpose not stated above without first obtaining your separate consent.

Section 4

Data Sharing with Third Parties

100 88 does not sell your personal data to anyone. This is a core commitment that will not change. However, there are limited situations where we need to share your data with third parties in order to operate the platform properly:

  1. Payment Service Providers: E-wallet and banking operators such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX processors receive only the minimum transaction data necessary to process payments. They are bound by strict confidentiality agreements and the same data protection standards we uphold.
  2. Game Software Providers: Game development companies that supply slots, Live Casino, and poker games to 100 88 may receive game session data required for technical operations. Data shared is kept to a minimum and does not include full personally identifiable information.
  3. Regulatory Bodies & Authorities: Where required by law, court order, or direction from a competent authority, 100 88 will disclose only the data required. We will notify you of any such disclosure unless prohibited from doing so by law.
  4. Audit Service Provider: Independent audit firms conducting periodic security and compliance reviews may access aggregated and anonymised data for audit purposes.

In all data sharing arrangements, 100 88 ensuring that third parties receiving data are bound by data protection obligations that are equivalent to or stricter than our own. Formal data processing agreements are in place for all third-party relationships.

Section 5

Data Security Measures

100 88 implements multiple layers of technical and organisational safeguards to keep your personal data secure at all times. Our security approach is proactive — we work to prevent issues before they arise, rather than waiting for them to happen.

  • Transmission Encryption: All data transmitted between your device and our servers is protected by TLS 1.3 with 256-bit SSL encryption
  • Storage Encryption: Sensitive data stored in our databases, including identification details and financial information, is encrypted using industry-recognised encryption algorithms
  • Access Controls: Internal access to members' personal data is strictly limited on a need-to-know basis — only staff who genuinely require access to carry out their duties are authorised
  • Audit Log: All access to sensitive data is automatically logged and periodically reviewed to detect any unauthorised activity
  • Two-Factor Authentication: All staff accounts accessing internal systems are required to use two-factor authentication, without exception
  • Penetration Testing: Regular security audits are conducted by independent third-party experts to identify and address potential vulnerabilities
  • Incident Response Plan: 100 88 maintains a clear incident response procedure to address any data breaches should they occur, including procedures for notifying affected users

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

Section 6

Cookies & Tracking Technologies

Platform 100 88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

Cookie Types Purpose Duration Can Be Disabled
Important Maintaining login sessions, platform security, and core functionality Session / 30 days No (essential for functionality)
Preferences Remembering your language preferences, theme, and display settings 1 year Yes
Analytics Understanding usage patterns, page performance, and button interactions 2 years Yes
Security Detection of suspicious login attempts, CSRF protection Session No (essential for security)

You can manage your cookie settings through your browser preferences. Please note, however, that disabling essential cookies may affect the functionality of the platform 100 88, including your ability to stay logged in or complete transactions securely. For step-by-step guidance on managing cookies in major browsers, please contact our support team.

100 88 does not use third-party cookies for advertising purposes or to track your activity outside our platform. All cookies used are strictly to enhance your experience within the platform itself.

Section 7

Your Privacy Rights as a 100 88 Member

As a member 100 88, you hold important privacy rights regarding your personal data. We are committed to making it straightforward for you to exercise these rights, free from unnecessary barriers.

Right of Access

You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 business days.

Right to Rectification

If any of your personal data is inaccurate or out of date, you have the right to request a correction. Contact our support team with the details that need to be updated.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data. This is subject to any applicable legal retention obligations.

Right to Restriction of Processing

You may request that we restrict the processing of your data in certain circumstances — for example, if you dispute the accuracy of that data.

Data Portability Rights

You have the right to receive your personal data in a machine-readable format for transfer to another service provider, should you choose to do so.

Right to Object

You have the right to object to the processing of your data for specific purposes, including marketing communications. Your objection will take effect immediately.

To exercise any of the above rights, contact the Data Privacy Officer 100 88 via email at support@10088.biz with the subject line "PRIVACY RIGHTS REQUEST". Please include your account number and clearly state which right you wish to exercise. We will acknowledge receipt within 5 business days and resolve the request within 30 business days.

For your security, we may need to verify your identity before processing any requests relating to your personal data. This is a protective measure to ensure that unauthorised individuals cannot access or delete your data.

Section 8

Data Retention Period

100 88 retains your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by applicable law. The following are the data retention periods we observe:

  • Active Account Data: Retained for the duration your account is active and for up to 5 years after account closure for legal compliance purposes
  • Financial Transaction Records: Retained for a minimum of 7 years following a transaction as required by applicable financial and anti-money laundering laws
  • KYC Documents: Retained for the duration of the active account plus 5 years, or longer if required by law
  • Support Communication Logs: Retained for 2 years for reference and service improvement purposes
  • Session Data & Technical Logs: Retained for 90 days for troubleshooting and security purposes
  • Responsible Gaming Data: Self-exclusion and limit records are retained for the lifetime of the account to ensure these commitments are fully honoured

Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered. The deletion process is carried out systematically on a scheduled basis.

Section 9

International Data Transfers

In certain cases, your personal data may be processed or stored outside Malaysia — for example, when using cloud computing services or when game service providers operate from other locations.

When international data transfers occur, 100 88 ensures protection equivalent to Malaysian standards and recognised international standards is maintained through the following mechanisms:

  1. Binding data processing agreements with recognised standard protection clauses
  2. Transfers only to countries or regions with adequate levels of data protection
  3. End-to-end encryption applied to all sensitive data transfers across borders
  4. Regular audits of data recipients outside Malaysia to ensure ongoing compliance

You may request details on the specific data transfer mechanisms by contacting our Data Privacy Officer via email support@10088.biz.

Section 10

Child Privacy

Services 100 88 is strictly limited to individuals aged 21 and above. Our platform is not designed for, nor does it knowingly collect personal data from, individuals under the age of 21.

If we discover that personal data belonging to an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child or dependent has registered an account with 100 88 to contact us immediately at support@10088.biz.

Registration by individuals under age is a serious violation of the Terms & Conditions 100 88. Any account found to be held by a minor will be terminated immediately, and all funds will be handled in accordance with established procedures.

Section 11

Links to Third-Party Sites

Platform 100 88 may contain links or references to third-party websites or services. It is important to understand that this Privacy Policy applies solely to the 100 88 only and does not cover those third-party websites or services.

When you click a link that takes you away from the platform 100 88, you will be subject to that site's privacy policy. We encourage you to read the privacy policy of any website you visit. 100 88 is not responsible for the privacy practices or content of third-party websites.

Section 12

Amendments to the Privacy Policy

100 88 may update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or for other operational reasons. The "Updated" date at the top of this page will always reflect the latest version.

For material amendments that significantly affect how we use your personal data, 100 88 will provide notice via email to your registered address, or through an in-platform notification, at least 14 days before any amendments take effect. This gives you sufficient time to review the changes and make an informed decision about whether you wish to continue using the platform.

Continued use of the platform 100 88 after the amendments take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before the amendments come into effect.

Section 13

Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how 100 88 handling your personal data, our team is ready to assist. We encourage you to reach out if anything is unclear or if you wish to exercise your privacy rights.

  • In-platform Live Chat — available 24/7, with Bahasa Melayu support
  • Data Privacy Officer Email: support@10088.biz (use the subject line "PRIVACY ENQUIRY")
  • Response time: within 5 business days for privacy-related emails; immediately via live chat

For official privacy rights requests, please email us with the subject line "PRIVACY RIGHTS REQUEST" and include your account number. This ensures your request is routed to the right team and processed within the committed timeframe of 30 business days.

Related Documents

Read also Terms & Conditions and Responsible Gaming Policy for a full overview of how 100 88 protecting your rights and wellbeing as a member of our platform.

Frequently asked questions about your privacy

FAQ – Privacy Policy of 100 88

Absolutely not. 100 88 does not sell, rent, or share member personal data with any advertiser or third-party marketing company. Your data is used solely to manage your account, process payments in MYR (RM), maintain platform security, and provide customer support. Any data sharing with third parties — such as payment processors Touch 'n Go, GrabPay, or FPX — is limited to the minimum information required for technical purposes only, and all such parties are bound by strict confidentiality agreements.

To obtain a copy of your personal data, email support@10088.biz with the subject line "DATA ACCESS REQUEST" and include your account number. Our team will first verify your identity as a security measure, then process your request within 30 business days. You will receive your data in a readable format. No fee is charged for the first data access request within any 12-month period. You may also initiate a request via the in-platform live chat for initial guidance.

When you close your 100 88 account, your personal data is not deleted immediately, as we have legal obligations to retain certain records. Financial transaction records are kept for 7 years as required by financial regulations. Identity data (KYC) is retained for 5 years after account closure. Once the retention period expires, all your data will be permanently deleted or anonymised. If you wish to request deletion of personal data beyond what is legally required to be retained, you may submit a formal request by emailing support@10088.biz.

Yes, you can opt out of marketing communications from 100 88 at any time in two simple ways: (1) Click the "Unsubscribe" link at the bottom of any promotional email we send — your request will be processed automatically within 48 hours. (2) Go to your account settings on the platform, select "Communication Preferences", and uncheck the types of communications you no longer wish to receive. Please note that even if you unsubscribe from promotional emails, we may still send you important transactional emails such as deposit confirmations, withdrawal notices, and account security notifications, as these form part of our core service.

Yes. Your Malaysian Identity Card number is stored in an encrypted format using the highest industry-standard encryption. Access to this information within the 100 88 system is restricted to specially authorised personnel only, and every access is logged for audit purposes. Your full Identity Card number is never displayed in the standard user interface — only the last few digits may appear for verification purposes. This information is not shared with any party unless required by the relevant authorities or regulatory bodies under applicable law.
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