Terms & Conditions 100 88 – Rules, Policies & Platform Usage Guidelines for Malaysia

By registering an account, making a deposit, using any game or service, or simply browsing the platform 100 88, you expressly agree to be bound by these Terms & Conditions and all related policies, including the Privacy Policy and Responsible Gambling Policy us.

If you are acting on behalf of an organisation or other entity, you represent that you have full authority to bind that entity to these terms. Acceptance of these terms is an absolute condition for using the services of 100 88.

To register and use the services of 100 88, you must meet all of the following eligibility criteria without exception:

• At least 21 years old on the date of registration
• Register under your own name using accurate, truthful, and up-to-date information
• Have full legal capacity to enter into a binding agreement
• Not listed on any self-exclusion register operated by 100 88
• Staff, employees, or immediate family members of employees 100 88 are not permitted to register
• Individuals known to have serious gambling problems and who have used self-exclusion tools are not permitted to re-register

100 88 reserves the right to request proof of eligibility at any time and to suspend an account while the verification process is ongoing. If verification is unsuccessful, 100 88 reserves the right to close the account and refund the original deposit balance (after deducting any bonus-derived winnings).

During the registration process at 100 88, you are required to provide complete and accurate personal information. This includes your full name as it appears on your official identification document, date of birth, active phone number, and a valid email address.

100 88 enforces a strict one-account-per-person policy. Under no circumstances are you permitted to register or use more than one account, whether using the same or different details. Registering multiple accounts is considered fraudulent and will result in the following actions:

1. Immediate closure of all related accounts without prior notice
2. Full forfeiture of all balances, bonuses, and pending winnings
3. Permanent ban from the platform 100 88
4. Reporting to relevant authorities where necessary

You are solely responsible for keeping your account password confidential. All activity that occurs on your account is your responsibility, including any activity resulting from unauthorised access that you failed to prevent. Please contact our support team 100 88 immediately if you suspect your account has been accessed without authorisation.

100 88 accepts deposits via Malaysian local payment methods only. All transactions are conducted in Malaysian Ringgit (RM). Accepted deposit methods are as follows:

All deposits must be made using a payment method registered in your own name. 100 88 does not accept deposits from third-party accounts, corporate accounts, or joint accounts. Any deposit received from an unverifiable source may be withheld pending investigation.

• Deposits from accounts or e-wallets belonging to another person are not accepted
• Foreign currencies are not accepted — all transactions must be in RM only
• Any attempt to circumvent deposit limits through unauthorised methods constitutes a breach of these terms

100 88 is committed to processing valid withdrawals promptly. Withdrawals to Malaysian e-wallets such as Touch 'n Go, GrabPay, Boost, and ShopeePay are processed in under 5 minutes. Withdrawals via DuitNow Transfer or FPX may take 15–30 minutes depending on the respective bank's processing time.

To be eligible for a withdrawal, your account must have successfully completed the identity verification (KYC) process. This requires a valid proof of identity such as a copy of your Malaysian IC or passport. KYC verification is a one-time process and is typically completed within 24 business hours.

Additional conditions for withdrawals involving bonuses:

1. Any bonus received must meet the applicable rollover requirements before related winnings can be withdrawn
2. Withdrawals made before meeting the rollover requirement will result in the active bonus being voided
3. Weekly cashback carries no rollover requirement and may be withdrawn directly
4. The minimum withdrawal amount is RM 30 for all payment methods
5. The maximum daily withdrawal limit is RM 50,000 for standard accounts (different limits apply for VIP members)

All bonuses and promotions offered by 100 88 — including the welcome bonus, reload bonus, weekly cashback, poker rakeback, football parlay bonus, and any other offers — are subject to the specific terms and conditions stated in each respective promotion. Those specific terms form part of this agreement and should be read alongside it.

General principles applicable to all bonuses at 100 88:

• Bonuses may only be used by accounts that have completed email and phone number verification
• Each promotion has a clearly stated validity period — bonuses expire once that period ends
• Rollover requirements must be met using the combined total of your deposit and bonus funds, not your deposit alone
• Bonuses may not be transferred, sold, or assigned to another account in any form
• The use of betting strategies designed to fulfil rollover requirements at minimal risk (e.g., two-way hedging) is prohibited and may result in bonus forfeiture
• Each promotion may only be claimed once per individual — regardless of whether different accounts or devices are used

100 88 reserves the right to withdraw, modify, or terminate any promotion or bonus at any time with a minimum of 24 hours' notice. In cases of suspected bonus fraud or abuse, 100 88 reserves the right to void the relevant bonus and associated winnings without prior notice while an investigation is conducted.

All bets and gameplay on the platform 100 88 — covering Malaysia Super League and EPL Sports Betting, slots, Live Casino, poker, e-sports, and table games — are subject to the game-specific rules published under each category. These rules are binding and final.

In all cases of dispute regarding game outcomes, the system's decision 100 88 is final unless a material technical error is proven to have occurred. The procedure for submitting a complaint is set out in Section 14 of this document.

Regarding Sports Betting and football:

1. All bets are final once confirmed by the system — bets cannot be cancelled after a match has started
2. Displayed odds are subject to change until a bet is confirmed — the odds at the time of confirmation are the ones that apply
3. If a match is postponed or cancelled, bets will be refunded in accordance with the rules set for each sport
4. Bets placed after the actual result is known (late bets) will be automatically voided

For casino and poker games, all game outcomes are generated by a Random Number Generator (RNG) that has been certified by an independent auditing body. RNG results are entirely random and cannot be manipulated by any party, including 100 88 yourself.

The following activities are strictly prohibited on the platform 100 88 and will result in immediate action, including account closure and forfeiture of all funds:

• Use of software, scripts, bots, or any automated tools to play or place bets
• Colluding with other players in poker or any other competitive game
• Identity fraud or use of another person's personal information to register or play
• Any attempt to exploit technical bugs or system vulnerabilities for unlawful gain
• Use of the platform for money laundering or any other unlawful financial activity
• Bonus system abuse through techniques designed to exploit promotions unfairly
• Threats, harassment, or abusive communication directed at staff 100 88 or other members
• Sharing your account or allowing another person to use your account

100 88 reserves the right to suspend or close any account at any time where there is reasonable cause to do so, including but not limited to breaches of terms, suspicious activity, or legal compliance requirements.

You may close your own account at any time by contacting the support team 100 88. Before closure is processed, all active rollover requirements must first be fulfilled, and any valid deposit balance will be returned via the original deposit method.

In the event of account closure due to a breach of terms:

1. All bonuses and bonus-derived winnings will be forfeited
2. The original deposit may be refunded at our discretion 100 88 upon completion of the investigation
3. Investigation outcomes are final and cannot be contested through the platform
4. A platform usage ban may be imposed on accounts that seriously breach these terms

100 88 takes responsible gambling seriously. We believe betting is a form of entertainment that should be enjoyed within healthy and controlled limits. It is a shared responsibility between us and you to ensure this remains the case.

The following self-control tools are available to all members 100 88 free of charge and can be activated at any time through your account settings:

• Self-imposed daily, weekly, and monthly deposit limits
• Net loss limit for a period of your choosing
• Configurable session time reminders
• Temporary self-exclusion options (24 hours, 7 days, 30 days, or 6 months)
• Permanent self-exclusion option if you need more serious assistance

If you or someone you know has a gambling problem, we encourage you to seek help immediately. Information on support organisations you can reach is available on the Responsible Gaming us. Remember — gambling should be enjoyable, not a source of financial or emotional burden.

To the fullest extent permitted by applicable law, 100 88 is not liable for any loss or damage arising from the use of our platform, including but not limited to losses resulting from service disruptions, game outcomes, or technical failures beyond our control.

100 88 does not guarantee that the platform will be available at all times without interruption. We will make every effort to ensure smooth operation, but scheduled maintenance and system updates may result in temporary downtime that cannot always be avoided.

Maximum liability limit 100 88 in any claim shall not exceed the total amount of your deposit identified in the relevant transaction within the 30 days preceding that claim.

100 88 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on this page unless otherwise stated. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.

For material and significant amendments that substantially affect member rights, 100 88 will endeavour to provide at least 14 days' notice before any amendment takes effect, via your registered email address or an in-platform notification. It is your responsibility to ensure your email information is kept up to date.

Continued use of the platform 100 88 following the publication of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account before the amendments take effect.

These Terms & Conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which 100 88 is licensed and registered. Any dispute that cannot be resolved amicably will be referred to a recognised arbitration body.

You agree that the platform 100 88 at your own risk and in full compliance with the laws of the country or region in which you reside. It is your responsibility to ensure that your use of the service 100 88 is available in your region.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the platform 100 88, our team is ready to assist you through the following channels:

• In-platform Live Chat — available 24 hours a day, 7 days a week, in Bahasa Melayu
• Email: support@10088.biz — response within 24 business hours
• VIP Silver members and above — via personal account manager on WhatsApp

To submit a formal complaint, please contact us by email with the subject line "FORMAL COMPLAINT", including your account number, a detailed description of the issue, and any supporting evidence. Our team will investigate the complaint within 5 business days and respond via the same email address.